The initial status by default for a Product Support request is 10_Waiting_Evaluation. Compiere Support will review your request and if more information is needed, the request status will be changed to 30_Waiting_on_Customer. If your request is at this stage, make sure to provide additional information and change the status back to 10_Waiting_Evaluation within the following ten days so that Compiere Support can address your request. Requests time out and are automatically closed by the system if there is no activity for ten days.
If Compiere Support confirms that your Product Support request is an issue in the product, the request type will be changed to Product Bugs and the Compiere Development team will address the issue with the following statuses:
1. 20_Assigned (Open): Development is working on the fix.
2. 42_Waiting on QA: Bug fix is being tested.
3. 80_Waiting Release: Bug fix ready to be included in the next service pack.
4. 99_Closed Final: Bug fix already included in the current release or service pack.
For more details on how to log a support request, check out the Support Request page. You can learn more about service packs and other features available through the Compiere Subscriptions here.
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