What is the purpose of the Public Support Request window?

The Public Support Request window is a great feature for everyone (community, customers, developers) to take advantage of. The window gives a view of all issues up to date logged by all the partners and customers. This view also includes all the product support, product bugs and product enhancements. The purpose of this window is to let all users see through the reported existing issues. The view of issues window is read-only so it cannot be updated by other users. When you log/report your issue, Compiere Support encourages that you always refer to an existing issue (if there is one standing). This helps Compiere Support understand the depth of the issue and number of users running into the same problem allowing them to address and resolve more the issue quickly and efficiently.

Check out the Public Support Request window by logging into Support Requests using your Compiere Web Store email address and password. Once you are logged in, Click on Main Menu => Requests => Public Support Requests to open the window. You can learn more about logging Support Requests at the Support Request page.