Compiere has just announced our expanded support offerings. I see this as a natural evolution of the company as we expand into additional markets. Compiere has historically been focused on the small and medium business markets, but lately we have been talking to and closing deals with large enterprise companies. The new support offerings were designed to provide enterprise level support to those large customers with complex installations while still providing offerings attractive to our small and medium business customers.
Compiere support is available through our partners or directly from Compiere. The following levels highlight Compiere’s basic support offerings, and Compiere partners may offer additional support services that build on these three offerings.
Self-Service Support is designed for smaller customers using Compiere under an open source license. Self-service support is aimed at customers who have the resources and desire to complete a significant portion of the implementation and ongoing maintenance work without assistance from Compiere, but still want access to migration tools.
Standard Support is aimed at the needs of most Compiere customers. Standard support customers can choose the EULA which among other benefits provides indemnification. Additionally customers can choose from standard edition databases, such as Oracle Standard Edition (SE) and other databases and receive access to releases prior to the general release.
Extended Support is designed for enterprise customers with large or complex installations. Extended support customers can choose the EULA which among other benefits provides indemnification. Additionally customers can use enterprise edition databases and application servers and receive access to daily build releases.
We have been hiring new people, and as we expand and grow the company, I think we are really in a position to take the company to the next level. Offering a variety of support services, including extended support for enterprise customers feels like a step in the right direction for Compiere.
Keep watching for our press releases and reading this blog. We expect to have more news for you in February!